Unfortunately, it seems very difficult today to find a business which excels at customer service. It often seems that the company and/or its employees treat you like you are bothering them, and for some reason we accept that.
This article from Inc. discusses good customer service. Here are some quotes from the article, but I urge you to 
read the whole article if you?d like more details.
?Creating a practical ethical, customer-centric company is about little actions, not grand idealistic mission statements. It is about making service like breathing. It?s about becoming habitually ?good.? Tony Hsieh understood this in spades.?
?Customers sense goodness. They want to be around it and touch it. They intuitively trust it more than all the quantification analysis and sales explication in the world.?
?In a world frequently populated by rogues and thieves masquerading as benign capitalists, and in a world increasingly dominated by coldly efficient technology?oriented toward dehumanizing, distancing, and quantifying those pesky customers?branding one?s company as humane and caring in all the simplest human interactions is invaluable. ?It builds trust, reputation, good will and value for the long term. This is not Pollyannaish. It is really practical greed. ?It is the ultimate selfishness.?
Source: http://northjerseysmallbusinessforum.org/2012/09/20/is-your-customer-service-this-good/
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