Gr8r Technology Blog: INSIGHT COMMUNICATIONS PHONE ...

For many businesses, a Insight Communications phone service outage is more than just an inconvenience- it?s a disaster!? For medical practices, it could seriously affect their quality of care and the health of their patients; for law firms, it could negatively impact their clients? cases; and for service companies, it could cause customers to suffer unnecessary losses due to a delay in response to urgent and emergency situations.? For any type of business, a Insight Communications phone service outage means missed calls, missed opportunities, and?the loss of time, money and productivity.

The threat of a possible Insight Communications phone service outage exists for all Insight Communications business customers, but the threat is higher?for some businesses due to their location or more serious because of their business model.? If your business is located in an area where there are frequent Insight Communications phone service outages, or in an area prone to natural disasters like fires, floods, tornados, hurricanes or earthquakes, your threat is high.? If you have the type of business in which phone communications is critical?such as?safety, security or medical care, the threat is more very serious for you.? Whether the threat for your business is great or small, you need a ?bullet proof? back up solution to protect your business from Insight Communications phone service outages.

Business owners who need to protect their business from the threat of Insight Communications phone service outages are turning to Gr8r Technology for a business continuity solution for their phone communications.? Business continuity means making sure you can keep doing business during any Insight Communications phone service outage. You might have employed business continuity techniques for your data and network systems, but not for your phone communications. Business continuity solutions for your phone communications is vital to the stability, survival and security of your business, and Gr8r Technology can provide the ideal back up phone communications solution for you.

Beware of any type of back up?phone service?Insight Communications might offer you as a solution to their phone service outages, because it will probably be ineffective, insufficient and incomplete for what you really need.? This is because, in the event of a?Insight Communications phone service outage, Insight Communications will probably route all of?your calls to only one alternate phone (usually a cell phone).? This?won't?solve the problem- it'll just creates more problems, because it?s impossible for one single cell phone to match the call capacity of multiple Insight Communications business phone lines or match the call processing power of?your office phone system.? You?can only answer one call on a cell phone at at time.??Your?receptionist can?t transfer calls to various employee extensions, place callers on-hold, put callers into employee voice mail boxes, or perform any other normal call processing functions on a cell phone.? Even worse, your callers hear the personal voice mail message on?your cell phone- not the professional greeting on the office auto attendant, giving your business an unprofessional phone presence.? These are just a few of the many problems, challenges and issues you?might encounter if you rely on a back up phone service solution from Insight Communications.

Gr8r Technology provides the ideal business continuity solution to protect your business from Insight Communications phone service outages called ?Back Up Phone Service? (a/k/a BUPS).? Our Back Up Phone Service (BUPS) offers you many advantages, including?

INSTANT and AUTOMATIC DEPLOYMENT

Our Back Up Phone Service deploys instantly and automatically in the event of Insight Communications phone service outages due to network problems, power failure, equipment failure, or natural disasters.? You don?t have to make a call, log into a web portal, or do anything manually yourself.? BUPS simply goes right to work when needed without any human intervention.

WORKS WITH ANY PHONE

Our Back Up Phone Service works with any type of phones and phone lines, including analog, digital, VoIP, cellular, and satellite phones, eliminating any requirement to buy any special equipment.

SOPHISTICATED CALL ROUTING

Our Back Up Phone Service routes incoming calls to multiple phones and phone lines simultaneously, eliminating busy signals, missed calls, and overwhelming one person on one phone!? This is a very important distinction between BUPS and the business continuity offerings of Insight Communications phone service providers who route all of their customer?s calls to only ONE single phone.

MIRRORS AND MATCHES

Our Back Up Phone Service mirrors and matches your normal call flow (routing, extensions, etc), eliminating confusion for your callers and employees.? BUPS uses the exact same greetings, menu options (?press 1 for sales, 2 for customer service, etc), extensions (extension 101, 102, 103 etc), hours of operation, directions, and other information, programming and settings on your office phone system.? BUPS matches and mirrors your normal call flow so well that your callers may not even realize that your regular phone lines are down.

FEASIBLE

Our Back Up Phone Service is very affordable, scalable and customizable with user access and control both online and over-the-phone.? There?s no equipment to purchase, no infrastructure to build (wiring, jacks, etc), no software to install and run on your network, no IT contractor to hire, no contract to sign, and no Internet requirements (this is not VoIP).? Turn-a-round time is only 48 hours and BUPS cost only a fraction of what you?re paying for your Insight Communications phone service.Gr8r Technology?s Back Up Phone Service (BUPS) has all the features, functionality and capabilities you need, including?

? AUTO ATTENDANT:? Automatically answers calls, plays a greeting with menu options, and routes calls based on the menu option selected by the caller, as well as processes incoming faxes.? This ensures that, during a Insight Communications phone service outage, calls are routed correctly to your various standby phones and alternate phone numbers.

? EXTENSIONS: Provides a destination to route incoming calls for a particular employee, department, or pre-recorded information.? BUPS extension numbers can match the 3 or 4 digit extensions on your phone system, eliminating any confusion for your callers and employees.

? FIND ME - FOLLOW ME: Automatically connects calls to employees ?live?, in real time, regardless of their location or the type of phone they are using at the time of the call (cell phone, home phone, office phone, Skype or any phone).? This feature is important because you don?t know where your employees will be when your phone lines go down, but your BUPS will locate them for you, ensuring that they don?t miss important calls during Insight Communications phone service outages.

? DIAL-BY-NAME DIRECTORY: Enables callers to be automatically connected with the person they are trying to reach by entering the first three letters of the person?s last name.

? CALL QUEUING: Increases call capacity by automatically fielding calls when all employees or all lines are busy, eliminating hang ups and dropped calls.? Callers are given the option to press ?1? to wait for the next available representative, or press ?2? to leave a message in voice mail.? If your phone lines go down in the middle of your peak calling period, this feature will reduce or eliminate hang ups, busy signals and dropped calls.

? AUTO RE-DIRECT: Automatically redirects incoming calls to a different extension or phone number depending on the time of day, and day of the week.? This feature ensures that calls are routed correctly if your Insight Communications phone service fails after hours and on weekends.

? ?IN CALL? CONTROLS: Empowers you to 1) transfer ?live? calls from any phone to any other phone, 2) place a caller on hold with the caller listening to your custom On-hold Music or Message, or 3) connect the caller to your voice mail without hanging up.? This feature is vital if your employees will be using their cell phones and homes phones as standby and alternate phones, in the event of a Insight Communications phone service outage at your office.

? ON-HOLD MUSIC: Plays your company message to the caller while the call is being transferred or when the caller is placed on-hold.

? VIRTUAL PHONE LINE: Empowers you to use any phone (cellular or landline) in any location to place outbound calls with the appearance that you are calling from your office phone.? The recipients of your calls only see your office number in their Caller ID- not the phone number you?re calling from!? This feature is vital if your employees will be using their cell phones and homes phones as standby and alternate phones, in the event of a Insight Communications phone service outage at your office.

? VOICE MAIL-TO-EMAIL: Delivers your employees' voice mail messages to their email address as an MP3 attachment so they can listen to their messages on any computer or smart phone!? This feature ensures that employees get their voice mail messages, even when your phone lines and office phone system are down.

? TEXT NOTIFICATIONS: Notifies employees by phone or SMS text message whenever they receive a voice mail message or fax, enabling them to respond to callers quickly, even when your phone lines and office phone system are down.

? GROUP MESSENGER: Empowers you to make one call and record a message to alert everyone in your company via email, text message, and phone that your phone lines are down and BUPS has been deployed.

? VIRTUAL FAX: Automatically receives incoming faxes, delivers them to employee email addresses in PDF format, and notifies employees that a new fax is waiting for retrieval.? Employees can view, print, store, and forward faxes on any computer or smart phone.? Employees can also send faxes from any computer in any location during Insight Communications phone service outages.

? PHONE-TO-FAX: Empowers employees to use their cell phone to fax any stored form or document to any fax number in the USA, during a Insight Communications phone service outage in which their office fax machine and fax line is down.

? CALL ALERT: Automatically alerts employees every time they receive a call, even if the caller does not leave a message or speak to an employee ?live?. The alert includes the caller?s number, name, location and call date & time.

? CALL TRACKING: Automatically gives you statistics and demographics on who your callers were during a Insight Communications phone service outage.? Shows all calls by dates, times, durations; and uses Google Maps to show your caller?s geographic location.

If your Insight Communications phone lines go down, do your employees have the tools to keep your business running?? If a natural disaster strikes, causing more problems than just a Insight Communications phone service outage, but also making your office inaccessible, do your employees have the tools to keep your business running from their homes or remote offices?? If your answer is no, we strongly recommend that you protect your business today with the ideal business continuity solution from Gr8r Technology- Back Up Phone Service (BUPS).? Click on one of the links below to learn more...

Source: http://gr8rtechnology.blogspot.com/2011/11/insight-communications-phone-service.html

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